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Measuring Customer Satisfaction - Al-Nasser Amjad

Name: Measuring Customer Satisfaction - Al-Nasser Amjad
Brand: OmniScriptum GmbH & Co. KG
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This book is intended both as a text and as a reference source for researchers and practitioners in estimation theory, information theory, multi group analysis, measurement models, customer satisfaction index and service of quality. For this purpose, an up to date comprehensive bibliography on this topic has been included There are few books introduce the idea of generalized maximum entropy. This book; based on some of my published articles with my colleagues and former students, is consider as the first monograph to combine between two new statistical subjects, customer satisfaction and generalized maximum entropy. It takes the reader step-by-step to understand the generalized maximum entropy as a new estimation method from a simple linear model to measurement error models; the so called errors-in- variables models; then achieving more complicated linear structural relationships.

EAN: 9783838348551

Producent

OmniScriptum GmbH & Co. KG

Kod produktu

507EZO03527KS

Autorzy

Al-Nasser Amjad

Rok wydania

2010

Elementy

116

Oprawa

Oprawa Skórzana