Learning To Run - A Guide To Business Process Re-engineering - David Broadbent
David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following:
• No Cross-functional communication or co-operation.
• No understanding of the end-to-end process
• No ownership of the end-to-end process
• Blame culture
• Silo mentality
• Resistance to change
• Lack of process capability maturity to actually implement change
A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.
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