Managing Service Operations - Bill Hollins

Name: Managing Service Operations - Bill Hollins
Brand: Sage Publications
Availability: InStock

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`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field' - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

EAN: 9781412929530

Producent

Sage Publications

Kod produktu

972GYN03527KS

Rok wydania

2006

Strony

312

Oprawa

Miekka

Format

17.0x24.4cm