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THE WORK ENVIRONMENT AND THE QUALITY OF ADMINISTRATIVE SERVICES - Daniel Castro Vargas Jesús

Name: THE WORK ENVIRONMENT AND THE QUALITY OF ADMINISTRATIVE SERVICES - Daniel Castro Vargas Jesús
Brand: KS OmniScriptum Publishing
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This educational research arose after a situational diagnosis and empirical processing of data related to problems centered on low levels of work environment and deficiencies in the quality of administrative services at the National Intercultural University "Fabiola Salazar Leguía" in the province of Bagua, Amazonas region. These problematic situations were scientifically confirmed with the results of questionnaires applied to forty administrative collaborators, who responded to twenty indicators grouped in four dimensions: empathy, tolerance, leadership, context, of the work environment variable; and to twenty-five internal and external users, who responded to twenty items, grouped in three dimensions: attention, service, emotionality, of the quality of administrative services variable.

EAN: 9786207382071

Producent

KS OmniScriptum Publishing

Kod produktu

416GPM03527KS

Rok wydania

2024

Elementy

Oprawa

Miekka

Format

15.2x22.9cm

Język