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Quality of Service in Higher Education - Sara OUDMINE

Name: Quality of Service in Higher Education - Sara OUDMINE
Brand: KS OmniScriptum Publishing
Availability: InStock

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This research work analyzes the importance of service quality in the context of higher education and its impact on student retention, satisfaction and career success. Through a literature review, we examine several models and tools, such as SERVQUAL, HEdPERF, SERVPERF, and E-S-QUAL, for assessing the quality of services offered by higher education institutions. We also examine the mediating and regulating factors that can influence the relationship between service quality and academic performance. Our research highlights the complex nature of service quality, influenced by both academic and extracurricular factors. Moreover, students' trust and behavioral intentions, such as collaboration, compliance and advocacy, are strongly influenced by service quality. Universities have the opportunity to implement targeted actions to improve their students' educational experience by understanding the complex interactions between service quality and academic outcomes.

EAN: 9786206898634

Producent

KS OmniScriptum Publishing

Kod produktu

462GLW03527KS

Rok wydania

2023

Elementy

Oprawa

Miekka

Format

15.2x22.9cm

Język