The Secret Diary of a Mystery Shopper - Claire Boscq-Scott

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True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional

I have the best job in the world... Wouldn't you love to get paid to shop?? Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.

EAN: 9781716632839

Producent

Kod produktu

429GII03527KS

Rok wydania

Elementy

Oprawa

Miekka

Format

15.2x22.9cm

Język