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Analysis of Service Quality Using Servqual Model - Kumar Ashok

Name: Analysis of Service Quality Using Servqual Model - Kumar Ashok
Brand: OmniScriptum GmbH & Co. KG
Availability: InStock

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This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..

EAN: 9783659405235

Producent

OmniScriptum GmbH & Co. KG

Kod produktu

473EUN03527KS

Autorzy

Kumar Ashok

Rok wydania

2013

Elementy

Oprawa

Miekka

Format