AutorzyEmmanuel Chinunda Danstan
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Practical Insights on Customer Service - Emmanuel Chinunda Danstan
- An African Perspective
Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.
EAN: 9781906704858
Producent
Kod produktu
670FEU03527KS
Autorzy
Emmanuel Chinunda Danstan
Rok wydania
2011
Strony
136
Oprawa
Oprawa Skórzana
Miekka
Format
15.6x23.4cm
Język
angielski
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