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Understanding Ethical Consumer Behavior - The Influence of Individual Characteristics, Situational Circumstances and Emotional Experiences in Consumers' Ethical Decision-Making Processes - Sarah Steenhaut

Name: Understanding Ethical Consumer Behavior - The Influence of Individual Characteristics, Situational Circumstances and Emotional Experiences in Consumers' Ethical Decision-Making Processes - Sarah Steenhaut
Brand: OmniScriptum GmbH & Co. KG
Availability: InStock

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Did you ever take something in a supermarket without paying for it? Did you ever keep quiet when receiving too much change at the checkout? Did you ever purchase an item, used it, and returned it to the store afterwards for a refund? Did you ever copy a CD (music/video) from a friend? These and many more are all widespread everyday deceptions by which we -consumers- benefit at the expense of the seller... The general purpose of the present dissertation was to contribute to a more thorough understanding of the why of consumer ethics, allowing marketers to predict unethical consumer behavior, and ultimately prevent consumers from taking advantage of the seller. More specifically, the impact of 1/ individual characteristics (personal values), 2/ situational circumstances (relationship marketing), and 3/ emotional experiences (guilt) within the ethical decision-making processes of consumers are investigated.

EAN: 9783639094350

Producent

OmniScriptum GmbH & Co. KG

Kod produktu

913EYV03527KS

Rok wydania

2008

Elementy

452

Oprawa

Miekka

Format

15.2x22.9cm